1. Write a short note to us with a return address (handwritten is OK) specifying the item – with the item number, if available – and the defect. Please ensure that the note and most importantly your address are both legible.
2. Package the product appropriately and attach the proof of purchase (if it is still available).
3. Send the parcel to one of the following addresses:
All products without a mains plug: (cookware, cutlery, knives, kitchen gadgets, dining accessories, etc.)
WMF Group GmbH
Service Consumer Goods
73309 Geislingen / Steige
All products with a mains plug: (filter coffee machines, kettles, toasters, mixers, electric appliances)
WMF Consumer Electric GmbH