The EU Commission has provided a platform for out-of-court dispute resolution at the link: http://ec.europa.eu/consumers/odr/.
This gives consumers the opportunity to resolve any disputes in connection with their online orders initially without judicial intervention.
We are neither prepared nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.
If you have any questions, please contact us on the following address: firstname.lastname@example.org.
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+49 (0) 7331 257 257
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