Information

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Safety check WMF LONO contact grill 2in1

Our internal quality assurance measures revealed that in isolated cases the required cable installation specifications for the WMF LONO Contact Grill 2in1 were not met. In combination with other factors, this can lead to the control panel becoming electrically charged, creating the risk of an electric shock.

 

We are therefore conducting a precautionary safety check on all contact grills that are potentially affected.

 

Here’s how to find out if your contact grill is affected: 

  1. Look for the production code of your contract grill, which is shown on the label below the type plate (see illustration) on the bottom of the product.
  2. Note the last six digits of the production code.
  3. Contact our customer service team or use our online form to find out whether you should return your contact grill for a safety check. 

Is my contact grill affected?

 

If your contact grill is affected, please contact our customer service team, who will assist you in returning the product. Naturally, you will not have to bear any of the related costs.

 

Customer service:

Phone:  +49 (0) 7331 – 256 256

E-mail:  service-wmf@wmf-ce.de

Mon–Fri: 8 a.m. – 6 p.m.

Sat:   10 a.m. – 2 p.m.

 

We regret this incident, which is not consistent with the high quality standards we have for our products, and we apologise to all our customers. The health and safety of our customers is of the utmost importance to us. 

 

Do you have questions? Please consult the FAQs or contact our customer service team.

 

FAQs

 

1.   Which models are affected?


Safety testing is only necessary for WMF LONO Contact Grill 2in1s (article no. 0415110011) that come from certain batches.

2.    Why is the safety test necessary?


Our internal quality assurance measures revealed that in isolated cases the required cable installation specifications for the WMF LONO Contact Grill 2in1 were not met. In combination with other factors, this can lead to the control panel becoming electrically charged, creating the risk of an electric shock. The health and safety of our customers is of the utmost importance to the WMF Group. This is why we initiated this special safety test. This incident is not consistent with the high quality standards we have for our products, and we apologise to all our customers.

3.    Can I still use the WMF LONO Contact Grill 2in1?


If you have already been using the contact grill satisfactorily, it is unlikely that the problem will occur. Nevertheless, in order to exclude all potential risk, we would ask that you check whether your contact grill should be returned for safety testing. To do this, you can use the online form or contact our customer service team. If you find out your WMF LONO Contact Grill 2in1 does in fact require additional safety testing, please stop using it and return it to the WMF Group free of charge so the safety test can be performed.

4.    My contact grill is affected. What should I do now?


Please contact our customer service team (phone: +49 (0) 07331 256 256) for further assistance and help in returning the product to us. Naturally, you will not have to bear any of the related costs. You also have the option of returning the grill to any WMF branch or the retailer from whom you purchased it.

5.    Will costs for the safety testing be charged to me as the customer?


Absolutely not. You will not have to bear any costs. The WMF Group will cover all the costs for shipping and testing the contact grill.

6.    How long will the safety test take?


You will receive your WMF LONO Contact Grill 2in1 back within 7 to 10 working days from the date it is received by our service workshop.

7.    What can happen if I use a contact grill that is affected?


The contact grill is intended for use with mains current of 220–240 volts, which has the potential to be dangerous. We are aware of two cases in which users suffered a mild electric shock. In these cases, there were no effects on the users’ health. In the event you should suffer an electric shock, please consult a doctor for safety’s sake, even if you do not feel any ill effects.