1. Write a short note to us with a return address (handwritten is OK) specifying the item – with the item number, if available – and the defect. Please ensure that the note and most importantly your address are both legible.
2. In case of warranty we need to process a copy of the corresponding proof of purchase - please attach the copy to the package!
3. Send the parcel to one of the following addresses:
All products without a mains plug: (cookware, cutlery, knives, kitchen gadgets, dining accessories, etc.)
Service Consumer Goods
WMF Platz 1
73309 Geislingen / Steige
All products with a mains plug: (filter coffee machines, kettles, toasters, mixers, electric appliances)
WMF Consumer Electric GmbH