Do you want to have a faulty product repaired?

If you want to send in a faulty WMF product for repair then please follow the instructions below:

1. Write a short note to us with a return address (handwritten is OK) specifying the item – with the item number, if available – and the defect. Please ensure that the note and most importantly your address are both legible.

2. In case of warranty we need to process a copy of the corresponding proof of purchase - please attach the copy to the package!

3. Send the parcel to one of the following addresses:

All products without a mains plug: (cookware, cutlery, knives, kitchen gadgets, dining accessories, etc.)

WMF Group GmbH
Service Consumer Goods
Eberhardstraße 35
73309 Geislingen / Steige
Germany

All products with a mains plug: (filter coffee machines, kettles, toasters, mixers, electric appliances)

WMF Consumer Electric GmbH
Standort Trepesch
Steinstrasse 19
90419 Nuremberg
Germany