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At the end of each order transaction, you will be taken to a confirmation page. Your order number will be displayed on the page. You will also receive an e-mail containing all the details of your order. If you do not receive an e-mail, please check your spam folder. If you have entered your e-mail address incorrectly, please contact our Customer Service on the hotline +49 (0) 7331 256 256 (landline) or via our contact form. Als MY WMF Clubmitglied können Sie den Bestellstatus auch jederzeit in der Bestellübersicht verfolgen.
With the order confirmation, you will receive the cancellation form to return your order. It is important that the goods have already been dispatched. You can then simply click on the link on your order confirmation page or in your e-mail with the invoice. This will take you to our cancellation portal, where you can download the return label with one click. You will then be refunded the purchase price that you paid when you made your online purchase.
Unfortunately, it is not possible to order by phone. However, if you would like personal advice, our Customer Service team will be happy to help you at any time at +49 (0) 7331 256 256. If the “Chat” or “Live consultation” symbol appears, you can also get advice directly from us online.
Yes, you can purchase on account via our payment partner Klarna.
In rare cases, shipping may take longer than the usual two to three working days. You can use DHL shipment tracking to view the current status of your shipment at any time. If you have any questions or other problems, please contact us by phone on +49 (0) 7331 256 256 or via our contact form.